Shipping Policy & Service Overview

At CML JEWELLERS, we strive to ensure that your orders are packed securely and delivered to your doorstep as swiftly as possible. Below is a detailed breakdown of our shipping methods, estimated transit timelines, and key operational guidelines.

1. Standard Shipping (3 to 5 Business Days)

Standard Shipping is our primary domestic delivery option, offering an economical and reliable balance between cost and speed.

• Delivery Timeline: 3 to 5 business days following order dispatch.
• Order Processing Time: Standard orders are typically processed and dispatched within 1 to 2 business days (excluding weekends and official public holidays).
• Best Suited For: Routine purchases, everyday shoppers, and customers planning ahead for upcoming events without immediate urgency.
• Tracking & Delivery: Includes full step-by-step door-to-door tracking. You will receive a dispatch notification along with a tracking number via email/SMS once your shipment leaves our facility.

2. Express Shipping (1 to 2 Business Days)

Express Shipping is designed for urgent deliveries, ensuring rapid transit with priority handling throughout the fulfilment process.

• Delivery Timeline: 1 to 2 business days following order dispatch.
• Priority Handling: Express orders receive priority dispatch in our fulfilment warehouse to ensure same-day or next-business-day shipping.
• Cut-Off Time: Orders placed before 12:00 PM (IST) are processed on the same business day; orders placed after this cut-off will ship on the following business day.
• Best Suited For: Last-minute gift orders, festive emergencies, or special occasion shopping requiring guaranteed swift delivery.
• Tracking: Live high-priority tracking with real-time updates and SMS alerts prior to delivery.

3. International Shipping (7 to 14 Business Days)

International Shipping connects our brand with global customers, providing safe cross-border delivery through established international logistics partners.

• Delivery Timeline: 7 to 14 business days, depending on the destination country and local customs processing speed.
• Order Processing Time: International orders require thorough documentation and protective transit packaging, taking 2 to 3 business days to prepare for export clearance.
• Customs, Duties & Import Taxes:
  • International shipments may be subject to import duties, tariffs, or local taxes levied by the destination country.
  • These additional charges are determined by local customs authorities and are the responsibility of the recipient upon arrival.
• Tracking & Courier: Shipped using premium international express couriers (e.g., DHL Express, FedEx International, or Aramex) with end-to-end tracking from dispatch to final delivery.

Important Shipping Terms & Conditions

• Address Accuracy: Customers are requested to ensure complete and accurate shipping addresses (including postal codes and contact numbers) at checkout to avoid delivery delays or return shipments.
• Business Days: Business days refer to Monday through Friday, excluding public holidays and weekend closures.
• Delays Outside Our Control: While we strictly adhere to estimated dispatch timelines, transit delays caused by severe weather conditions, festive courier backlogs, or local customs clearance procedures are beyond our direct control.