Privacy Policy Summary

At CML JEWELLERS, protecting customer personal information and respecting privacy rights are top priorities. Our Privacy Policy outlines how customer data is collected, processed, and safeguarded across our online store and services in accordance with applicable data protection guidelines (including India's Digital Personal Data Protection framework).

1. Information Collected

We collect personal information necessary to fulfill orders and provide a seamless shopping experience:

• Personal & Contact Details: Name, email address, phone number, and delivery/billing address.
• Transaction Data: Payment confirmation status, order history, and purchase details processed securely through encrypted payment gateways.
• Technical Data: IP address, browser type, device information, and site interaction logs.

2. How Information Is Used

Customer data is utilized strictly for legitimate operational purposes:

• Fulfilling and delivering orders, processing refunds, and communicating order updates.
• Providing customer support and responding to inquiries via email or WhatsApp.
• Enhancing website functionality, user experience, and catalogue offerings.
• Sending promotional communications and special offers (only where affirmative opt-in consent is provided).

3. Data Protection & Third-Party Sharing

• Security: Robust technical safeguards are in place to prevent unauthorized access, data loss, or disclosure.
• Third-Party Partners: Information is shared strictly on a need-to-know basis with trusted partners, such as payment gateways and courier/logistics partners, to process payments and deliver orders.
• No Data Selling: CML JEWELLERS does not sell, rent, or trade personal customer data to third parties for independent marketing purposes.

4. Customer Data Rights

Customers have full control over their personal information:

• Access & Rectification: Right to review, update, or correct personal details in their account or by reaching out to support.
• Consent Withdrawal & Deletion: Right to withdraw marketing consent at any time or request account and personal data deletion when no longer required for active fulfilment or tax obligations.

Cookie Policy Summary

Cookies are small text files stored on a visitor's device to help websites function smoothly and personalize the browsing experience.

Types of Cookies Used

• Essential / Strictly Necessary Cookies: Required for basic website operations, including maintaining items in the shopping cart, account login states, and secure checkout navigation. These do not require explicit marketing opt-in.
• Functional & Performance Cookies: Remember user preferences (such as region or currency settings) and collect anonymous usage metrics to improve page load speeds and navigation.
• Analytics & Marketing Cookies: Help understand shopping patterns through analytics tools and display relevant jewellery offerings or promotions. These are loaded only based on user consent preferences.

Managing Cookie Preferences

Visitors can manage or modify their cookie settings directly through their browser settings or via the cookie consent options on our website at any time.