Welcome to the CML JEWELLERS Help Center. Find quick answers below regarding our products, ordering process, shipping options, and return policies.
We specialize in handcrafted ethnic, temple, and antique gold-toned fashion jewelry, including intricate peacock jhumkas, cubic zirconia (CZ) studded statement sets, and cultural festive wear.
Our physical store and operational warehouse are based in Hyderabad, Telangana, India.
Yes. We take immense care to photograph our jewelry in true-to-life lighting so that the colors of the metal, stones, and pearls accurately represent the physical product you receive.
To preserve the luster and finish of your jewelry:
Avoid direct contact with water, perfumes, hairsprays, and lotions.
Store each piece separately in an airtight box or pouch.
Wipe gently with a soft cloth after use to remove surface oils.
We offer three shipping tiers:
Standard Shipping: 3 to 5 business days after dispatch.
Express Shipping: 1 to 2 business days after dispatch. (Orders placed before 12:00 PM IST are processed on the same business day).
International Shipping: 7 to 14 business days, depending on customs and local courier handling in your country.
Once your order is processed and dispatched, you will receive a confirmation email and SMS containing a tracking link and courier details to follow your package step-by-step.
No. International shipments may be subject to import duties, taxes, or local clearance fees levied by your country's customs department. These charges are the recipient's responsibility upon delivery.
We offer a 5-day return policy. You must request a return within 5 calendar days from the date your package was delivered.
To be eligible for a full return:
The item must be unused, unworn, and in the exact condition received.
It must remain in its original packaging.
A valid receipt or proof of purchase must be provided.
Customers are responsible for paying their own shipping costs when returning an item. Return shipping costs are non-refundable and will be deducted from your total refund amount.
Once we receive and inspect your returned item, we will notify you of the approval status. Upon approval, your refund will be processed back to your original payment method within a few business days, subject to your card issuer/bank policies.
If you have any questions or need help with an existing order, feel free to contact us:
Email: cmlfashionjewellery@gmail.com
Phone / WhatsApp: +91 7799025111
Store Address: 13-2-267/A/56, Shivlal Nagar, Rahimpura, Puranapool, Hyderabad, Telangana – 500006
